Just an update...the supervisor finally emailed me back. Since have device plugged into phone outlet, Voipo feels this was neglect on my part since they assume my house has "electrical wear". As I stated previously, I have been with Voipo for over three years so not sure what constitutes as electrical wear.

Redoneusa, most companies do require return of their equipment which I had no problem in doing. The phone representative, however, told me they would not accept a dead ATA and would automatically charge me for this. Since the supervisor did not mention this in his reply, I'm assuming the phone rep did not have a clue as to what he was talking about.

Robhouston, the replacement fee $49.95. While there may be ATA available on eBay, I have decided to take my business elsewhere.