Jacobs,

Not my intentions what-so-ever.

As I previously stated, in my defense.

1) Please provide me with a Ticket-ID / case example (this has not happened yet).

2) Please let me know if lightning / electrical damage is not the case in this example.

If electrical damage is not the scenario we are dealing with, than I would be very happy to personally oversee that there is a replacement device sent out.

One other variable / question you are forgetting is while the OP may be a three year old customer - how many device replacements have already been issued?

I do not know in this particular scenario. However, I'm willing to bet this would not be his first replacement.

There are customers who repeatedly damage devices, whether intentionally or not - electrical damage occurring while the device is plugged into house wiring has been proven time and time again to be a factual event.

So again - while the OP may be a three year old customer - this does not mean that his device was three years old and that the current damaged device is his initial device when first subscribing to service.

I will end this as my last reply - simply stating that we do look into each and every case individually and we do not mandate a device replacement fee without merit.

Have a great rest of the week.