Back Again With Voice Breaking Up at the Other End..I give up

[VillageGuy]

tritch-Agree that the problem most likely upstream congestion. The Grandstream and the OBi110 were setup in the DMZ on the router there for by passing the firewall etc. VOIPO set it up. I was having problems today in the morning. Interesting though, I had T-Mobile voip for years and no issues.Could be the router not sure what more I can do. QoS is also setup giving highest priority to the LAN port the ATA is attached too. Problem is intermittent.

[pcri2013]

Hi VillageGuy,

I too have nothing but problems ever since I switched from Verizon to VOIPO. I tried all of the settings suggested by the VOIPO tech support personnel, but the garbled sound, dropped calls, and echos continue to persist. I even upgraded my FIOS internet service to 50/25 mbps and my speed test shows that I am getting 60/30 mbps. VOIPO keeps saying that it is the latency of my internet service, but I never had any slow response from any of my internet devices.

I am really getting frustrated with VOIPO's inability to solve this problem so much so that I may have to find other providers. I would hate to go back to Verizon, but I may have to do that.

Sorry for venting here... I usually don't post in any forum, but I wanted to share my experience with my fellow VOIPO subscribers. Good luck to you, VillageGuy. I will find out more about the T-Mobile VOIP service since you had good experience with them.

[JacobsLive]

Hello VillageGuy & PMpcri2013,

Sorry to hear that you guys having issues with your service. With verizon FIOS chances are nearly nill for latency issues. Only possibility is a faulty modem. I had verizon FIOS in the past with 35/35 connection and the Actiontec router had to be replaced at least in every 3-4 months. If you have latency with FIOS service, it should be your modem.

I would suggest both you guys do a VoIP test on your lines especially as soon as you notice the problem. Here is the best place to do a VOIP test:
http://myspeed.visualware.com/indexvoip.php - select North America from the map and select appropriate server closer to your location.

If you have a jitter rate above 50 ms and packet lose anything above 0.0%, there there is a problem and your connection is not good for VoIP service. If the result shows otherwise, contact support again with the test results and they should be able to fix it.

I have seen echo and poor quality of incoming voice with my service as well for the last couple of days. As of now it happens only occasionally and I am still observing the situation and trying to isolate whether it is VOIPO or any other factors. Good luck to you guys.

Here is an example of my test results:
Test Type: Voice over IP
Downstream Jitter: 0.13 ms
Downstream Loss: 0 %
Downstream Packet Order: 100 %
Upstream Jitter: 1.26 ms
Upstream Loss: 0 %
Upstream Packet Order: 100 %
Packet Discards: 0 %
MOS Score: 4.2

[pcri2013]

Hi JacobsLive,

Thank you for providing the link to the VOIP test.

I ran the test and here are the results:

VoIP test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.2

Since jitter is 0.0 ms and packet loss is 0.0 %, I don't think the problem is with my internet connection. This confirms the speed rating that I have seen using Verizon's website.