Back Again With Voice Breaking Up at the Other End..I give up

[pcri2013]

Hi VillageGuy,

I too have nothing but problems ever since I switched from Verizon to VOIPO. I tried all of the settings suggested by the VOIPO tech support personnel, but the garbled sound, dropped calls, and echos continue to persist. I even upgraded my FIOS internet service to 50/25 mbps and my speed test shows that I am getting 60/30 mbps. VOIPO keeps saying that it is the latency of my internet service, but I never had any slow response from any of my internet devices.

I am really getting frustrated with VOIPO's inability to solve this problem so much so that I may have to find other providers. I would hate to go back to Verizon, but I may have to do that.

Sorry for venting here... I usually don't post in any forum, but I wanted to share my experience with my fellow VOIPO subscribers. Good luck to you, VillageGuy. I will find out more about the T-Mobile VOIP service since you had good experience with them.

[JacobsLive]

Hello VillageGuy & PMpcri2013,

Sorry to hear that you guys having issues with your service. With verizon FIOS chances are nearly nill for latency issues. Only possibility is a faulty modem. I had verizon FIOS in the past with 35/35 connection and the Actiontec router had to be replaced at least in every 3-4 months. If you have latency with FIOS service, it should be your modem.

I would suggest both you guys do a VoIP test on your lines especially as soon as you notice the problem. Here is the best place to do a VOIP test:
http://myspeed.visualware.com/indexvoip.php - select North America from the map and select appropriate server closer to your location.

If you have a jitter rate above 50 ms and packet lose anything above 0.0%, there there is a problem and your connection is not good for VoIP service. If the result shows otherwise, contact support again with the test results and they should be able to fix it.

I have seen echo and poor quality of incoming voice with my service as well for the last couple of days. As of now it happens only occasionally and I am still observing the situation and trying to isolate whether it is VOIPO or any other factors. Good luck to you guys.

Here is an example of my test results:
Test Type: Voice over IP
Downstream Jitter: 0.13 ms
Downstream Loss: 0 %
Downstream Packet Order: 100 %
Upstream Jitter: 1.26 ms
Upstream Loss: 0 %
Upstream Packet Order: 100 %
Packet Discards: 0 %
MOS Score: 4.2

[pcri2013]

Hi JacobsLive,

Thank you for providing the link to the VOIP test.

I ran the test and here are the results:

VoIP test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.2

Since jitter is 0.0 ms and packet loss is 0.0 %, I don't think the problem is with my internet connection. This confirms the speed rating that I have seen using Verizon's website.