Hi JacobsLive,

Thank you for providing the link to the VOIP test.

I ran the test and here are the results:

VoIP test statistics
--------------------
Jitter: you --> server: 0.0 ms
Jitter: server --> you: off
Packet loss: you --> server: 0.0 %
Packet loss: server --> you: off
Packet discards: 0.0 %
Packets out of order: 0.0 %
Estimated MOS score: 4.2

Since jitter is 0.0 ms and packet loss is 0.0 %, I don't think the problem is with my internet connection. This confirms the speed rating that I have seen using Verizon's website.