There were so many complaints with the Alpha system for the in-house version that we pulled it and reverted back to the outsourced version for the time being.
We're reviewing some more options, but have to be very careful how we approach it in order to avoid patent issues.
We're learning towards moving that entire fax service to a hardware based setup vs using software. That way 99% of the patent issues are resolved with just that since most hardware has that covered.
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