Phone Voicemail Light

[Brian]

I also escaped...this is probably one of the smartest moves you made..

Of course, you may miss the non-stop rhetoric that ensues in their forum, but I'm sure they won't stop you from having a laugh now and then..

Not to turn this into an "escaping" thread, but has anyone had any issues getting refunds from certain other companies after canceling?

[burris]

Not to turn this into an "escaping" thread, but has anyone had any issues getting refunds from certain other companies after canceling?

As far as I know, I was eminently successful in obtaining a complete refund including all the silly fees, taxes etc.

Since DSLReports seems to be the support station for VT, this all went on in the open. I suppose I could search the site for the dialogue.
I got tired of all the BS and expressed it thusly..nearing a divorce(WAF). I really didn't ask for any money back, but Brendan figured he could get rid of me by offering...I accepted and I had VT set to forward everything to a temp number that Tim kindly set up for me..It worked well until my port went through, then it worked perfectly..

[NY Tel Guy]

Not to turn this into an "escaping" thread, but has anyone had any issues getting refunds from certain other companies after canceling?

My situation was different. I had abandoned using the service (VT) a year ago because it was so bad. When my credit card expired in Sept of 2006, I neglected to give them the new one.
Even though I was in my free year, they did try to get me for the extra "extras" that the dumbfounded CEO always acted surprised about and couldn't understand why his people never carried out his directives - (It's called training Brindle or Bramble, or whatever his name is) and there is none there.

So anyway, this "escapee" got away cheap.

[voxabox]

As far as I know, I was eminently successful in obtaining a complete refund including all the silly fees, taxes etc.

Since DSLReports seems to be the support station for VT, this all went on in the open. I suppose I could search the site for the dialogue.
I got tired of all the BS and expressed it thusly..nearing a divorce(WAF). I really didn't ask for any money back, but Brendan figured he could get rid of me by offering...I accepted and I had VT set to forward everything to a temp number that Tim kindly set up for me..It worked well until my port went through, then it worked perfectly..

Look what you have done to dslreports

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[darylo]

must be specific to the grandstreams because my pap2 always has the stutter and the indicator light. I'm using uniden and panasonic phones.

[digger16309]

In terms of this issue, we are working with Grandstream. My understanding is that their MWI support is not complete in that it does not work well with ALL phones. The stuttertone and WMI on the ATA itself are fine, it's just getting it to fully work with th WMI features on some phones.

We're working with them to see what they can do to fix it firmware wise.

The answer I finally got back on this matter was, GrandStream says they don't support this function on this model ATA. If it works on some phones by accident, then it does, if it doesn't too bad.

I think that is ridiculous, in particular, because the function is supposedly included in their other ATA models. I have 6 phones on 3 floors and I am supposed to check the blinking green light on the ATA on the top floor to quickly assess whether I have VM or not?

The blinking light and "new voicemail" indicator on the CID screen worked with ViaTalk and worked with POTS, but not this.

In short, I'm pissed that this great function of the phone system I paid a lot of money for is not supported, and worse, apparently won't ever be thanks to the d**ks at GS.

I guess my only option is to kill voicemail and go back to an answering machine. I'll have to go dig the freaking manual out and see if that will blink my light or not.

[usa2k]

In terms of this issue, we are working with Grandstream. My understanding is that their MWI support is not complete in that it does not work well with ALL phones.

I thought this device has been around a while. Seems GS should have it perfected by now. It must be newer than I realize?

I think I am confused with the HandyTone ATA-286
http://www.dslreports.com/forum/remark,8038530
That thread is in 2003.

[VOIPoTim]

I thought this device has been around a while. Seems GS should have it perfected by now. It must be newer than I realize?

I think I am confused with the HandyTone ATA-286
http://www.dslreports.com/forum/remark,8038530
That thread is in 2003.

We're working with Grandstream to see what they can do.

My understanding is not that their other ATA models work with this and this one doesn't. I think it's more that some of their devices use a different method which may be compatible with some phones.

Both methods work for most phones, but neither will work for all.

Anytime you're dealing with third party devices (in this case phones), it's hard to make things work 100% across the board. The reality is, you can't make something work with ALL 3rd party devices. If they say it's fully supported, then they'll have to deal with support requests for some phones that don't work, so it's easier for them to just say it's not officially supported.

This is one of the reasons we've never advertised this as a feature.

We do know this is not affecting 100% of customers since some have confirmed it works fine for them. Again, we're working with GS to see what they can do with firmware, but I can't promise this will be an overnight fix.

[digger16309]

We're working with Grandstream to see what they can do.

Again, we're working with GS to see what they can do with firmware, but I can't promise this will be an overnight fix.

That's not really the way the ticket response I got was worded. It was more like, "Your frustration is appreciated but this issue is basically dead because GS says it is. Good luck finding a new phone if you really want this to work for you."

I'm basically running an answering machine/VM hybrid now. The machine is set to a lower # of rings to catch normal calls, and VM will catch call waiting calls that aren't answered. The light works for the former but not the latter but presumably, getting off the phone, it's easy to remember to check VM for the call that came in. This is not ideal because I lose Vmail functionality, but doable for the moment.

[quattrohead]

I have a old phone connected to my GS so I have no indication of VM, but I always get the email so use that. Works better for me anyway as I can see who it came from and prioritize it. Mind you, my computer is always on and email up