Voicemail Down or being upgraded?

[NY Tel Guy]

Just tried to access it and get a reorder tone.

I know you said an upgrade by the end of the week so tomorrow is Friday.... ?

[usa2k]

Working here.

[NY Tel Guy]

Working here.

You are right. It works from My Verizon Wireless Cell but my AT&T Cell gives me a re-order yet I can place other calls on it.

[Montano]

Is 'login incorrect' the same as a re-order tone ? I keep getting the login error.

Edit: also noticed timestamp is off by 10 hours. Timezone is set to Los Angeles.

[NY Tel Guy]

Is 'login incorrect' the same as a re-order tone ? I keep getting the login error.

I get that daily and then I go into Vpanel, type in my same password and save it. Then it works again.

Glad someone else is experiencing the same thing.

[VOIPoTim]

I get that daily and then I go into Vpanel, type in my same password and save it. Then it works again.

Glad someone else is experiencing the same thing.

Since you're having issues with the old system, I'm moving you to the new one. It's still being tested, but should work better. Greetings, PINs, messages, etc should remain because it's using the same DB.

I'm going to post an outline of the menu options in it soon, but it's much easier so I'm sure you'll figure it out. The other nice thing is that we can fully control the menus in it pretty easily so adding options in it is simple.

Let me know if this clears anything up or makes it worse.

[NY Tel Guy]

Since you're having issues with the old system, I'm moving you to the new one. It's still being tested, but should work better. Greetings, PINs, messages, etc should remain because it's using the same DB.

I'm going to post an outline of the menu options in it soon, but it's much easier so I'm sure you'll figure it out. The other nice thing is that we can fully control the menus in it pretty easily so adding options in it is simple.


Let me know if this clears anything up or makes it worse.

Ok my first impression immediately is:

1. Sound quality - Excellent, better than the old one

2. Menu quality - Also good - the prompts sound professional, not like Aunt Bea from the Andy Griffith show

3. The additional options "tree" has a defect in that after you listen to it, you are offered choices and if you select option 5 for additional options it runs through choice 1, 2, 3 etc and when it gets to choice 6....she says:
"press 6 goodbye" and it dumps the call"

4. at the end of a message it says Press 5 to return this call yet if you perss 5 for that option, it switches to the other tree for additional options (the one mentioned in item 3 - and it dumps the call.

5. When recording a greeting it says: "chose a greeting between 1 and 9" but it does not tell you the significance of the numeric values and then once you select greeting 1 or 2 or 3 - you are not given a choice of which one to use.

6. It DID send me a notification via emailwhich the other one did hit or miss.

So far so good, and as I said - the quality of the prompts and my recorded voice are some of the best I've heard so far. Must be using a different compression ratio/algorithm than others offer or the data link between the voice "switch" and the voice mail system is a good one.
Overall it is a better system and I guess until you migrage everyone, the only way to access from outside the voipo world is to call yourself.

[VOIPoTim]

I'll mention these to the developers.

I think the Option 6 was meant for the dial out feature so it's missing.

In terms of accessing it, you should be able to use 123 for it like you normally would. Was that not working for you?

Ok my first impression immediately is:

1. Sound quality - Excellent, better than the old one

2. Menu quality - Also good - the prompts sound professional, not like Aunt Bea from the Andy Griffith show

3. The additional options "tree" has a defect in that after you listen to it, you are offered choices and if you select option 5 for additional options it runs through choice 1, 2, 3 etc and when it gets to choice 6....she says:
"press 6 goodbye" and it dumps the call"

4. at the end of a message it says Press 5 to return this call yet if you perss 5 for that option, it switches to the other tree for additional options (the one mentioned in item 3 - and it dumps the call.

5. When recording a greeting it says: "chose a greeting between 1 and 9" but it does not tell you the significance of the numeric values and then once you select greeting 1 or 2 or 3 - you are not given a choice of which one to use.

6. It DID send me a notification via emailwhich the other one did hit or miss.

So far so good, and as I said - the quality of the prompts and my recorded voice are some of the best I've heard so far. Must be using a different compression ratio/algorithm than others offer or the data link between the voice "switch" and the voice mail system is a good one.
Overall it is a better system and I guess until you migrage everyone, the only way to access from outside the voipo world is to call yourself.

[NY Tel Guy]

When you call yourself from the outside to retrieve messages, you cannot break through with the * key, effectively preventing a user from getting his mail that way.
Also in Vpanel the Save settings Radio button now says:
"Set Settings" yet when you type in a change, it does not set-the settings so any entry you previously had there is "frozen" and can't be changed.

See what a guy can do when his wife is not home? But hey it beats the other dangerous alternatives....lol

[Montano]

I'm up for a move to the new system Tim. I'll be happy to help test it.