New Voicemail System

**zevin** · 10-11-2008 12:25 AM

Originally Posted by varaonaid

When I've listened to VM the past couple of days, the voice prompts that give the date and time have been rather garbled and a bit mixed up. Not a dealbreaker but thought you might want to know.

Yes I just noticed that... I don't usually give the time stamp much attention. It is at times garbled a bit. Perhaps the timing needs adjustment. I am sure it is on the to-do list.

**digger16309** · 10-23-2008 09:37 AM

I had a big problem with VM today when trying to leave my wife a message.

Three times I stopped briefly to collect my thoughts, and boom - end of recording and it is playing it back to me. Once, I didn't even stop talking I don't think. I had to re-record the VM 3 times and on the 4th try I just said screw it and told her to call me.

That whole "just stop talking" thing needs to go away (please).

Minor Problem: Can it be setup so it doesn't automatically play back the message to the person leaving it? That bugged me. I just wanted to leave the message, not double the time I need to do so, or in this case, sextuple the time.

I finally figured out that hitting # made that go away but that may not be intuitive to the average jamoke leaving me a message.

**scott2020** · 10-23-2008 10:06 AM

That is one thing I mentioned as an irritant in an earlier post. It first happened to me like it did you, but I have had a couple of times where it cut other people off. What I get in the voicemail is a partial message, with a call back shortly after with the person saying "don't know what happened, but your machine cut me off before I was done..." that sort of thing.

scott

**usa2k** · 10-23-2008 04:59 PM

Or make the pause thing work after exceeding 120 seconds ...

Also have a maximum message length (range) settable by the user on vPanel.
I do not need a 5 minute political recorded message.

(I see the 286 still does not clear message indicators too.)

**Montano** · 10-23-2008 04:51 PM

My VMWI light will not go off on my phone. Been like that for 2 days now. I have no messages and have rebooted my TA. Submitted a ticket today and hope they can fix it.

**VOIPoTim** · 10-23-2008 08:14 PM

One thing about the playback feature is that you should be able to just hangup when it starts playing and the message still be left. You don't need to go through the whole process.

**digger16309** · 10-24-2008 07:30 AM

Originally Posted by VOIPoTim

One thing about the playback feature is that you should be able to just hangup when it starts playing and the message still be left. You don't need to go through the whole process.

I wasn't really paying attention to the instructions. Does it say that?

Most VM systems I have used don't automatically playback the message so I waited until it was done to give me instructions.

**fisamo** · 10-24-2008 11:04 AM

Originally Posted by digger16309

I wasn't really paying attention to the instructions. Does it say that?

Most VM systems I have used don't automatically playback the message so I waited until it was done to give me instructions.

Rather than an immediate replay of the message, why not prompt for choices?
"Message recording paused."

Press 1 to listen to your message.
Press 2 to continue leaving your message (as if you had not been interrupted).
Press 3 to erase your message and start over.
Press 4 to erase your message and disconnect without leaving a message.
Press 9 (or hang up) to send your message and disconnect.

If you press 1 to listen, you will be presented with these choices again when the message playback concludes. What is the current length of silence required for the system to assume the message is complete? This way, even if the system interrupts the sender, they have an easy way to continue leaving their message...