Quote Originally Posted by VOIPoTim View Post
... One interesting thing that I was surprised about is the number of orders coming in from people who obviously aren't tech savvy. This seems to be a combination of referrals, HostGator customers, and ironically people seeing the reviews on DSLReports. Given our business model and policies (such as BYOD restrictions), we expect that overall our customer base will be comprised more of the plug and play type over time anyway. Most of the really tech savvy people want more control, but may use our service as their "family line" or in some cases just because they trust it's reliable and something they won't be forced to play with (and they can play with other PAYG services as they are in the mood to do so).

With that being said, we think this will reduce support overall, reduce any chances of service problems, and overall be better in line with the "plug it up and forget about it" strategy.
Tim. why are you surprised? I and others had recognized the direction in which VOIPo was heading once the public offering was afoot. Many of us have stated in posts here and in BBR that we alpha/beta participants were being used (in a good way) to polish the product because of our technical skills and knowledge of how to put the system through its paces.

Latecomers coming to VOIPo from BBR in the last few months were well aware of the "locked" ATA and inability to "play" with the adapter. Folks coming from HostGator probably had no idea that one could actually customize an ATA or use such a device with a 2nd line ... much less put a 2nd provider on the 2nd line.

As y'all know, I have had (and still have) a variety of VoIP providers over the last few years --- including some that have come and gone (R.I.P.). But I must say that VOIPo is the first VoIP product that I and my wife are comfortable with ... comfortable enough to use VOIPo for my primary NJ home line, without any need to "play" with the adapter settings. I have finally learned to "set it and forget it" even though I'm using a PAP2T as my ATA.

Your last statement '... we think this will reduce support overall, reduce any chances of service problems, and overall be better in line with the "plug it up and forget about it" strategy' is absolutely the way to go to be successful with the general public. I realize that you are actually taking a page from Vonage (and a few other "locked box" providers) with this philosophy ... but VOIPo has certainly learned a great deal from Vonage's missteps ... and the HostGator "connection" surely can't hurt.

KUTGW!