Quote Originally Posted by christcorp View Post
Tim; my outbound caller ID WAS working fine for the longest time. Since the number was ported. I noticed after changing to the 502 adapter; (I don't believe the adapter is the issue, just that I never called myself to check until I was experimenting with the new adapter); but I no longer see an outgoing caller ID on the receiving line. I have a trouble ticket in on it. The response was they thought it got messed up when they put in to FIX the spelling of my name being wrong. However, the spelling got corrected and I remember numerous times seeing the outbound caller ID working fine. Most times I would check by calling my other voipo line. However now, it's just showing my number in place of my name. Being it WAS working, should it be fixable? Or am I out of luck? thanks... mike....
Your number is ELS and supports it. I looked at this earlier today actually and there's still a Level3 ticket open about it.

I still don't know how they misspelled it since it was submitted correctly on our end (I figured that was our issue). It looks like once they corrected it, they deleted it or something this time. So we're waiting to hear back from them unfortunately. It will get fixed though.

Wouldn't be device related.

This is another good example of why so many people are getting more and more irritated with Level3. It's virtually impossible to get anything done/fixed without it going through 4 or 5 levels of people. Literally.