Problems with Receiving Calls in VOIPO Phone

[chevyman]

My first Voip was Sunrocket and when they died and Teleblend took over i was with them and for the last 7+ years of using Voip its worked very well. I tried Vonage with a temp number as i do with any new service and they were a nightmare. I have switched numbers from Teleblend, Qwest, Tmobile and others to Voipo with no problems other than Caller ID Name being wrong. I would bet its Vonage holding on. I use Linksys PAP2, PAP2T and RTP300, they all work good behind single and double firewalls. I also use Voip on my Android Phone it works so good that last month i only used 23 cell phone minutes when i didn't have data coverage.

You might want to send VoipoTim a message he can get it fixed.

[redoneusa]

The problems are seldom a routing issue when it affects so many different types of callers. In my experience its often one provider that has not removed the information from there switch. Of course you can always test yourself by calling from different carriers. Always best to open a ticket with voipo anyways.

[abqnative]

I just switched from Vonage to Voipo... and so far, nightmare. This is a business number for me. My number has not worked for a full day! The error message is "Your call cannot be completed as dialed. Please check the number and dial again."
I've already had someone email me and state that they tried calling but the number is not in service. I've been on the line with Voipo, I've been in chat with them and I get promises that they will look into it. I've asked Vonage to remove number from their database as well.

The other thing that already ticks me off is that when I initially requested to port the number over on Aug. 13, I got a message stating it would take about 7-10 days and up to 45 days. Well, I decided to inquire about it Monday morning (Aug 26th) and got an email stating that the FOC was on the 23rd so it should be good to go. IT WOULD HAVE BEEN NICE TO KNOW ON FRIDAY THE 23RD in stead of me having to follow up.

So far, I am not impressed. I was with Vonage for 8 years and now I'm screwed. I am potentially losing customers who may call and get the "error" message then think I've gone out of business. I'm about to request a refund. Oh, and the other thing is their CUSTOMER SERVICE IS NOT OPEN UNTIL 0900 MY TIME!! WHAT!?!

YAY, issue resolved and my business line is up and running again! WOOT! Thank you Cody and James!