Yeah, I am pretty sure it will all work out in the end. It's just the ammount of frustration until you get there that's bothering me. But I do understand that support staff has to follow procedure rather than using common sense. I've worked for and with many corporations and their procedures often complicated the matter rather than just save time and resolve it intelligently. Fortunately, VOIPO isn't a corporation (yet) and, if you catch the right guy, your problems go away quickly.

@Tim:
Thanks for your reply. I'll try to work this out with support.