We've added a new feature in vPanel so you can manually resend the MWI signal to your ATA.

This can be found under Features - Voicemail in vPanel.

Some users are still having issues with MWI. From our testing both in the office and at all, it's been consistently working on the 286s, 502s, and X-Lite. It seems that nearly all users will remaining MWI issues are users using an ATA behind a router and it's likley the "off signal" is just getting blocked in some cases.

We strongly recommend that if you have a 502, you place it between your modem and router. Nearly all issues are resolved by doing this and that's why we do not officially support using the device behind a router. Many (but not all) routers block various traffic and cause problems. If you're seeing issues, try it in front of the router and I think you'll be pleasantly surprised and won't even see any performance decreases unless you have a very very high end internet connection.

With that being said, this feature was added because in those problem cases, resending usually fixes it.

Clicking the "Update MWI" button will send an update to your ATA based on what the MWI status should currently be.

As an example, if it should be on, clicking this will resend the "On" signal. If it should be off, clicking this will resend the "Off" signal.

Let us know if you have any questions about it.