I have used it a couple of times this past week and did not mind it at all. Only thing that I did not like about it was that it did not pop to the front after a reply from the operator - that is just personal preference though. I understand there are multiple chats going on so I always put a chat in the background to do other things while waiting for a new response and like to be notifed when there is one so I do not have to always check.