Mobile Softphone App on both iOS and Android available!

[tritch]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

Otherwise, the call quality seems good using Verizon’s LTE service as the data transport. No dropped calls after several tests.

I submitted these bugs via the provided link, but not sure it went through. When I clicked the submit button, I got "Exception Caught: SOAP-ERROR"

[myvoip07]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

I have noticed the above issues on iOS devices also. It would be nice to have a option to disable Mobile softphone App when not required so all calls can ring 1st on phone connected to VoiPo adapter rather then softphone.
I also have Bria installed on iPhone and it once the App is closed and the registration time expires it doesn't stays registered. We would like to have something similar with VoiPo apps. I know Bria is a paid app but just wanted to share my experience and comparision.

[Ansextra]

Being able to control whether or not to receive incoming calls on the app would be a great feature. I know it's available on the standard Acrobits app. Also, just for the record, the standard Acrobits app is $6.99 in the Google Play Store for Android so is also a paid app just like Bria. I would "assume" they are getting paid for this app somehow as well even if the charges are not passed on to us as users.

[gls101]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

The push notifications are giving me fits, also on Android

I have the app installed on both of our cell phones, and if the home phone rings, one of the softphones starts to ring, and rings continuously, even after the home phone is answered. The only way to stop it is to hit either the "Dismiss" or "Reject" button on the app. The other cell app rings normally, and stops ringing when the home phone is answered. A method to disable push notifications on the app would be ideal for me.

Tim, is it acceptable to install the app on more than one cell phone? I don't want to run afoul of any TOS conditions.

[VOIPoTim]

The push notifications are giving me fits, also on Android

I have the app installed on both of our cell phones, and if the home phone rings, one of the softphones starts to ring, and rings continuously, even after the home phone is answered. The only way to stop it is to hit either the "Dismiss" or "Reject" button on the app. The other cell app rings normally, and stops ringing when the home phone is answered. A method to disable push notifications on the app would be ideal for me.

Tim, is it acceptable to install the app on more than one cell phone? I don't want to run afoul of any TOS conditions.

Yes, as long as it's your household/normal usage...no problem.

[VOIPoDanielC]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

Otherwise, the call quality seems good using Verizon’s LTE service as the data transport. No dropped calls after several tests.

I submitted these bugs via the provided link, but not sure it went through. When I clicked the submit button, I got "Exception Caught: SOAP-ERROR"

I've corrected the SOAP-ERRORs... You must've been jumping the gun while I was developing the bug report scripts.

Check your ticket history. If they aren't there, then they weren't entered.

I'm releasing another version of the application provisioning which should allow for you to enable/disable the Push notifications. I'll reply once it's done.

[mikem]

Where is the link to open tickets? I don't know where the 'link inside the Mobile Softphone page, "Click here to enter a ticket for this application."' is. Is that in the app? On the voipo website?

[mikem]

In case anyone else didn't see it tickets can be opened from the vpanel page under beta, first link on the left, here is the link https://account.voipo.com/beta/mobile_softphone.