Mobile Softphone App on both iOS and Android available!

[VOIPoDanielC]

A couple of issues concerning Android smartphone…..not iOS phones:

First, it seems Acrobits is using “push notifications for incoming calls” using the Google cloud messaging service to wake up/open the app after it is closed in order save battery power. It’s great feature, but there’s no way to disable this feature within the app itself. Apparently, since the app is automatically “provisioned” for Voipo, the setting is not available to the end user. The result is the smartphone rings for all incoming calls regardless of whether the app is open or closed. There’s no way to stop incoming calls from ringing the smartphone unless you uninstall the app.

Second, once you uninstall the app, the Acrobits SIPIS server which is being used to communicate to the Google cloud messaging service stays registered. It keeps re-registering at periodic intervals by looking at vPanel’s connected devices. It’s stuck and you can’t seem to get rid of it. I haven’t tried to completely disable BYOD to get rid of it, but I shouldn’t have to do this.

Otherwise, the call quality seems good using Verizon’s LTE service as the data transport. No dropped calls after several tests.

I submitted these bugs via the provided link, but not sure it went through. When I clicked the submit button, I got "Exception Caught: SOAP-ERROR"

I've corrected the SOAP-ERRORs... You must've been jumping the gun while I was developing the bug report scripts.

Check your ticket history. If they aren't there, then they weren't entered.

I'm releasing another version of the application provisioning which should allow for you to enable/disable the Push notifications. I'll reply once it's done.

[mikem]

Where is the link to open tickets? I don't know where the 'link inside the Mobile Softphone page, "Click here to enter a ticket for this application."' is. Is that in the app? On the voipo website?

[mikem]

In case anyone else didn't see it tickets can be opened from the vpanel page under beta, first link on the left, here is the link https://account.voipo.com/beta/mobile_softphone.