Quote Originally Posted by chevyman View Post
Tim (can only Tim answer this)

Why starting in April i'm getting charged for 2 of my 3 lines? Also the main Voipo website says all lines are $1 each including fax but when i started to setup a fax line it says the monthly will be $2.

How can we resellers get a straight answer on this?

When i signed up 3 years ago, it was my understanding 3 lines and 1000 minutes a month was included in the reseller account. So i setup test accounts and have been testing the service(as voipo keep saying its BETA for the reseller accounts), now that i just started porting in the numbers i will be using for "main line, fax line & 800 line" now these aren't gong to be the 3 lines i want?

Thanks!
The best way to explain it is that each account has 3 free account credits that can be used one-time. Once those are used, they are gone. They do not get issued again if one of the accounts that used a credit is cancelled.

For all paid lines, there is a $1 fee for each account/number. If you enable the fax functionality, it's an extra $1 for the fax feature (total of $2 for fax..$1 for the account and $1 for the fax functionality).

If you have more questions, it's best to e-mail reseller@voipo.com for assistance since they can get specific with your billing and account.