Well, I guess it's just me then.

I'm currently working through an issue with them, and getting decent responses. If I can't make this right this time, we'll be moving on though. I need phone service that is reliable.

We just don't seem to have the tools to say for sure who or what is at fault. So, I'll try a different device and see if that helps. Beyond that, I'm out of ideas....and patience.

Thanks for your input all!