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Thread: Blacklist options - which one is BEST

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  1. #1
    Join Date
    Nov 2011
    Location
    Durham, NC
    Posts
    35

    Default Re: Blacklist options - which one is BEST

    I'm a new VoIPo customer and just got my service up and running successfully last week. Everything is working good so far and now I'd like to start doing a little tweaking. Anyway, I've already searched for an answer to this question on the forums but had no luck:

    Is there any form of a vPanel "features glossary" that would give a description of what the various vPanel settings do?

    Most settings seem pretty self-explanatory but, among other things, I'd like to know what happens when I apply different actions to incoming calls. For example, what happens when I set a number to "blacklist", "busy signal", or "disconnect"? Which have most of you found to be most effective in preventing calls from telemarketers, etc?

    Thanks.

  2. #2
    Join Date
    Nov 2011
    Location
    Durham, NC
    Posts
    35

    Default Re: Blacklist options - which one is BEST

    When I select "Disconnected" as an incoming call action, what does the caller hear? Is it a message that says, "this number has been disconnected" or something to that extent?

  3. #3
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Blacklist options - which one is BEST

    Quote Originally Posted by Tooth View Post
    When I select "Disconnected" as an incoming call action, what does the caller hear? Is it a message that says, "this number has been disconnected" or something to that extent?
    Yes, it's the standard disconnected message.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  4. #4
    Join Date
    Nov 2011
    Posts
    18

    Default Re: Blacklist options - which one is BEST

    I would truly like to see this too. Better would be context sensitive help in the Vpanel, but as a minimum we need a help page keyed to each menu item in the Vpanel that explains exactly what each option does.

    For example what is MWI? Not in the glossary, I checked, however under the "voicemail" tab in the "select mailbox" section there is a box to click that says "update MWI" with no explanation of what MWI is.

    Just one of several things I saw that would save a lot of time for new users if there were a proper help file, also would save lots of support time for Voipo.

    Quote Originally Posted by Tooth View Post
    I'm a new VoIPo customer and just got my service up and running successfully last week. Everything is working good so far and now I'd like to start doing a little tweaking. Anyway, I've already searched for an answer to this question on the forums but had no luck:

    Is there any form of a vPanel "features glossary" that would give a description of what the various vPanel settings do?

    Most settings seem pretty self-explanatory but, among other things, I'd like to know what happens when I apply different actions to incoming calls. For example, what happens when I set a number to "blacklist", "busy signal", or "disconnect"? Which have most of you found to be most effective in preventing calls from telemarketers, etc?

    Thanks.

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