Remote VM access?

[frankd1]

Is anyone else having problems remotely accessing the VM system to retrieve messages? For years, I've dialed 832-838-7000. The last day or two, it prompts me to "enter my ID, followed by pound" (as always), but when I do it immediately says "goodbye" and disconnects.

[VOIPoBrandon]

Frank,

This should now be resolved. Please do let us know if otherwise, thanks!

[budmaster]

Can't you also dial your own number and enter "0"?

[VOIPoTim]

Can't you also dial your own number and enter "0"?

Both are fine.

Some people like the access number method because they can check it without making their phone ring (example: if someone else is home that may answer before VM picks up) and some like the simplicity of just calling their own number without having to remember/save an access number.

[rfs0123]

For some reason we have recently lost the ability to access our VM from our home phone by dialing our own number then pressing 0 after it answers. I was told to try pressing 123, which also didn't work. This after approx one year of working as it should. Works from other phones, just not from home. Even tied recycling the Grandstream. Nothing else has changed. This on top of the other issues we've had with dropped calls, etc. makes me think we won't have to worry about accessing VM much longer.

Both are fine.

Some people like the access number method because they can check it without making their phone ring (example: if someone else is home that may answer before VM picks up) and some like the simplicity of just calling their own number without having to remember/save an access number.

[VOIPoTim]

For some reason we have recently lost the ability to access our VM from our home phone by dialing our own number then pressing 0 after it answers. I was told to try pressing 123, which also didn't work. This after approx one year of working as it should. Works from other phones, just not from home. Even tied recycling the Grandstream. Nothing else has changed. This on top of the other issues we've had with dropped calls, etc. makes me think we won't have to worry about accessing VM much longer.

There are no known voicemail issues. In your example, it sounds like the "DTMF" (button press tones) are not being passed when you're trying to check voicemail. Just e-mail support@voipo.com and our support team will be able to help get this resolved for you.

[Mike_TV]

And the proper way to do this remotely appears to be...

1) Dial 832-838-7000 from your mobile phone
2) Type in your VOIP phone number
3) Type in your voice mail password
4) Press pound sign "#"