When Will It Get Out of Beta?

[VOIPuser]

Here's one for you. Go to Account>Billing Info>Update Payment Details>Billing Method and change it to PayPal and then select button "Update Payment Details". A window pops up that states "Error: Please specify a card number".

While we are talking about the Accounting, I keep getting periodic e-mails stating that a payment is past due. That can't be since I never got an e-mail saying it was due to begin with. Then they claim the card number on file is no good. What card number on file? It is PayPal!!!! Duh.

To add insult to injury, VOIPO ups my monthly rate and threatens to disconnect. Talk about poor customer service!

[VOIPoTim]

Here's one for you. Go to Account>Billing Info>Update Payment Details>Billing Method and change it to PayPal and then select button "Update Payment Details". A window pops up that states "Error: Please specify a card number".

While we are talking about the Accounting, I keep getting periodic e-mails stating that a payment is past due. That can't be since I never got an e-mail saying it was due to begin with. Then they claim the card number on file is no good. What card number on file? It is PayPal!!!! Duh.

To add insult to injury, VOIPO ups my monthly rate and threatens to disconnect. Talk about poor customer service!

Just contact our support team and it should be an easy fix. It sounds like your payment method for the open invoice just needs to be set to credit card or PayPal depending on what you want to use. It's likely just set to the opposite if you switched methods. Our team should be able to update it for you very quickly and easily.