It would be nice to see a comprehensive and thoughtful response from VoIPo on this, but we will see if it just gets deleted.

I highly recommend that you DO NOT choose VoIPo as a reseller provider or to use any service you want supported for the following reasons:

  • It doesn't work: Since January we have repeatedly had issues with our service going completely down almost reliably.
  • They will not support the product because there is no phone support for these issues you must submit a ticket - to which they respond with the following explanations:
  • -it's an upstream issue we corrected (that doesn't absolve you of supporting your customers)
  • -it was a database corruption issue (someone isn't handling the software side well)
  • -or there's no issue at all try it now (it magically fixed itself and nobody is buying it)



They will deny these issues steadfastly almost to the point where it's humorous. I'm not laughing though because these outages have real world impact on the customers we service. We spend over $3,000 dollars a month with them and this is the service we receive.