I don't know if support has tried this already, but I'm curious if assigning different SIP servers to the ATA's would alleviate the problem. Maybe the SIP communication will properly traverse the firewall to the correct ATA if the SIP information is coming from different SIP server IP's. The data is either being blocked or being routed to the wrong ATA.
1st ATA - sip-east01.voipwelcome.com (Washington DC)
2nd ATA - sip-central01.voipwelcome.com (Dallas)
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