Quote Originally Posted by rcc344 View Post
Same issue with incoming. Randomly works fine, receives reorder tone (fast busy) and caller continues to hear rings, or no incoming voice and caller can hear me. Had CS re-provision my HT502, but still the same issue
Please continue to work with support.

There are many ISPs having issues today though due to Level3 outages throughout North America so it could be your ISP having issues, but there are no issues on our end at this time.

99% of the time no audio is related to routers and is resolved by setting up port forwarding on your router. Support can help you do this.