Originally Posted by
JacobsLive
Ok, here is what the situation with your adapter. Your housemate's account was added to the adapter provided to YOU by voipo. In this case your housemate is a BYOD customer to voipo. Since your account is cancelled and voipo is asking for the adapter back, there are two things can be done here. 1. your housemate should contact voipo and they will send him/her a separate adapter (at no charge I believe). 2. call voipo to transfer the adapter into your housemates name.
I believe it is also possible to retrieve your account, if you want for the remaining period of time of your contract. Call them and they will definitely help you. Their customer service is outstanding. Remember, as with any another company/person, give respect and take respect, if you ask them politely I am sure they will help you out. I have dealt with Tim and Brandon and they are always there to help to make the service better and get it right.
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