Knowledgebase and FAQs - VOIPo

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  1. Sample E911 Disclaimer E911 Disclaimer  VOIPo provides you with phone services over your broadband connection. There is an important difference between the VOIPo service and the phone service provided over a traditional phone line -- this difference is that the 9-1... Read More
  2. Sample Terms of Service The use of services provided by VOIPo LLC [hereafter referred to as "VOIPo"] constitutes agreement to these terms. BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UND... Read More
  3. Sample Number Transfer Letter of Authorization Sample LOA: --- VOIPo Letter of Authorization Thank you for selecting VOIPo. Number Portability allows you to keep your current number while changing your service provider. Upon receipt of ... Read More
  4. How can I create an account? You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts.  You will first be required to select the type of account you are wanting to create, the options available will be ... Read More
  5. Can I order hardware from VOIPo? You are able to purchase hardware from us.  You can do this in your Reseller Control Panel, simply navigate as follows: Hardware -> Order Hardware, you will then be able to specify the name and address of where you wish for this hardware to b... Read More
  6. Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international de... Read More
  7. How do I modify E911 services for Full Service Line Account? You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify.  ... Read More
  8. What is the Virtual Fax feature? Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line.  Any inbound transmissions are forwarded to an email address kept on file for the fax service.  Outbound faxing can be achieved by uploading a supported ... Read More
  9. Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
  10. Checking Voicemail There are four (4) different ways to check your VOIPo voicemail: 1. To check and listen to your VOIPo voicemail, simply enter "123" on the keypad of your VOIPo connected phone. ... Read More
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