Knowledgebase and FAQs - VOIPo

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  1. Sample E911 Disclaimer E911 Disclaimer  VOIPo provides you with phone services over your broadband connection. There is an important difference between the VOIPo service and the phone service provided over a traditional phone line -- this difference is that the 9-1... Read More
  2. Sample Terms of Service The use of services provided by VOIPo LLC [hereafter referred to as "VOIPo"] constitutes agreement to these terms. BY ACTIVATING OR USING THE SERVICE, YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT AND THAT YOU HAVE READ AND UND... Read More
  3. Sample Number Transfer Letter of Authorization Sample LOA:  http://www.voipo.com/Porting.pdf --- VOIPo Letter of Authorization Thank you for selecting VOIPo. Number Portability allows you to keep your current number while changing your service provider. Upon receipt of ... Read More
  4. Linksys RT31P2 Installation Guide Connecting Your VOIPo Adapter (Linksys RT31P2)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your router.  Within 5 minutes the adapter should configure itself and be ready to use.   1)&nb... Read More
  5. Grandstream HT502 Installation Guide Connecting Your VOIPo Adapter (Grandstream HT502)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your internet connection.   1)  Phone - Plug your telephone in... Read More
  6. Linksys PAP2T Installation Guide Connecting Your VOIPo Adapter (Linksys PAP2T)   To begin using your new VOIPo service, simply connect the VOIPo adapter to your router.  Within 5 minutes the adapter should configure itself and be ready to use.   1)  Phone -... Read More
  7. How do I transfer/port my existing home phone number? We are able to port your existing number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. The account / number must remain active at the previous provider until... Read More
  8. Will dangerous weather affect my VOIPo service?  As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could ina... Read More
  9. What type of internet service do I need for VOIPo?    VOIPo requires a high speed internet connection such as DSL, cable internet, or fiber optic service (such as FiOS).    It also requires a minimum of 256 kilobits per second or higher, upload and download spe... Read More
  10. Can I use VOIPo over a dial-up internet connection?  Voice over IP requires a high speed internet connection (broadband) such as DSL, cable internet, or fiber.  You will not be able to use dial-up internet with VOIPo service.... Read More
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