Knowledgebase and FAQs - VOIPo

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  1. Network Failover Forwarding  Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default F... Read More
  2. Will dangerous weather affect my VOIPo service?  As long as your internet connection is functional and your VOIPo device is powered, you'll be able to use your service regardless of the weather outside. VOIPo Support cannot guarantee the up-time through acts of nature that could ina... Read More
  3. My call quality is poor, what could be causing this?  Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.  VOIPo provides a utility for testing that can be down... Read More
  4. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
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