Knowledgebase and FAQs - VOIPo

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  1. What is the billing time interval for calls?  We bill based on 60 second intervals, this means if you have a call that is 62 seconds long you will be billed for 120 seconds (i.e. rounded to the next minute).... Read More
  2. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
  3. Call Blocking (Custom Inbound Route)  Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules ... Read More
  4. Outgoing Caller ID Select between sending your outgoing caller ID, marking your call as Private, or blocking all outgoing caller ID information (will typically show as Unknown). Available under your vPanel Account Management Tool account.voipo.com     &n... Read More
  5. Telemarketer Block  Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
  6. How can I block private or restricted numbers from calling me? To block private or restricted calls:      1) Log in to your account at account.voipo.com      2) Select the tab labeled "Features"      3) On the left column select "Private Call Handling" &... Read More
  7. How do I change the time zone that is used to display my Call History? To change the time zone used for Call History and other time-based features,      1. Log in to your VPanel at account.voipo.com.      2. Click the tab labeled "Account".  Once the page loads, click the ... Read More
  8. My call quality is poor, what could be causing this?  Generally, poor call quality is a result of an issue with the internet connection.  There are multiple tests you can conduct to test your internet connection.  VOIPo provides a utility for testing that can be down... Read More
  9. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
  10. What is a Virtual Number? You're able to add additional phone numbers to your account from any cities/rate centers that VOIPo offers service in. These numbers simply point to your primary number established with VOIPo. This is especially useful if you want to have a pres... Read More
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