Knowledgebase and FAQs - VOIPo

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  1. How do I transfer/port my existing home phone number? We are able to port your existing number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. The account / number must remain active at the previous provider until... Read More
  2. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page: account.voipo.com/resetpw  You w... Read More
  3. Can I receive voicemail by email when someone leaves a message? Yes, you can have voicemail files emailed to you if a caller leaves a message.  To enable this, do the following:      1) Log in to your VPanel at account.voipo.com      2) Select the "Voic... Read More
  4. Does VOIPo offer BYOD (Bring Your Own Device) service?  While VOIPo does not offer a separate BYOD plan, BYOD credentials are generated once you register your official VOIPo device. To retrieve your BYOD credentials for your own equipment:      1)... Read More
  5. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
  6. How do I register my E-911 address?  Upon the completion and processing of your sign up, you must log into our vPanel Account Management Tool and manually update your E-911 address information. Please follow the steps below to update your E-911 address:   &nb... Read More
  7. How do I order the Virtual Fax Service? VOIPo provides a virtual fax service for customers who wish to have a fax line. To order this service please do the following from your vPanel Account Management Tool (account.voipo.com):      1) Click on Feature... Read More
  8. PBX BETA Info Overview Each PBX has its own subdomain/hostname which is used for all connections to it such as logging in, accessing the control panel, SIP registrations, etc. Every function within the PBX is assigned an extension. Every extension within your PB... Read More
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