Knowledgebase and FAQs - VOIPo

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  1. How can I cancel an individual E911 subscription? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
  2. Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international de... Read More
  3. Can I add a phone number to an account that already exists? You can definitely add a phone number to an account that already exists.  In the case of adding a phone number to a Full Service Account, the phone number will be setup as a virtual phone number which means that by default it will simply serve a... Read More
  4. Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
  5. Record a greeting To set a personalized greeting, dial 123 on your VOIPo connected phone to enter your Mailbox. Once in here, you'll listen for the prompts to enter the Advanced Options (option 5). Enter the Advanced Options and listen for the prompt to Record ... Read More
  6. Checking Voicemail There are four (4) different ways to check your VOIPo voicemail: 1. To check and listen to your VOIPo voicemail, simply enter "123" on the keypad of your VOIPo connected phone. ... Read More
  7. Can I set individual usage limits per phone number? Absolutely.  You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits.  You will then be able to set... Read More
  8. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page: account.voipo.com/resetpw  You w... Read More
  9. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
  10. Call Blocking (Custom Inbound Route)  Route calls based upon your own unique criteria, all from the comfort of your web based vPanel account (located under Features -> Call routes-Incoming). Add specific numbers to route, define groups/contacts, or create your own custom rules ... Read More
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