Knowledgebase and FAQs - VOIPo

Toll Free: 949-829-4200

Amazing Customer Service

Articles Search Results

  1. Can I keep my own private phone number inventory? Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times.  You can obtain phone numbers for your private inventory b... Read More
  2. How can I create an account? You can create an account simply by logging into your Reseller Account and navigating as follows: Accounts -> Create Accounts.  You will first be required to select the type of account you are wanting to create, the options available will be ... Read More
  3. How can I cancel an account? You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific account you wish to cancel.  Simply check mark the action b... Read More
  4. How can I cancel an individual phone number? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
  5. How can I cancel an individual E911 subscription? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
  6. Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international de... Read More
  7. Can I add a phone number to an account that already exists? You can definitely add a phone number to an account that already exists.  In the case of adding a phone number to a Full Service Account, the phone number will be setup as a virtual phone number which means that by default it will simply serve a... Read More
  8. Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
  9. Record a greeting To set a personalized greeting, dial 123 on your VOIPo connected phone to enter your Mailbox. Once in here, you'll listen for the prompts to enter the Advanced Options (option 5). Enter the Advanced Options and listen for the prompt to Record ... Read More
  10. Checking Voicemail There are four (4) different ways to check your VOIPo voicemail: 1. To check and listen to your VOIPo voicemail, simply enter "123" on the keypad of your VOIPo connected phone. ... Read More
Displaying 11 to 20 out of 34 articles found First Page Previous Page Page 2 of 4 Next Page Last Page