Knowledgebase and FAQs - VOIPo

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  1. VoIP Reseller Panel Sitemap Call History This page will show a master call log of all calls from all accounts within your reseller account. You can narrow the display by account, call type, and date.  You ... Read More
  2. Reseller Terms of Service Visit http://www.voipo.com/reseller-tos.php for the Reseller Terms of Service. ... Read More
  3. How do my customers order service? Customers order service directly from you in whatever way you choose. To setup accounts, you will need to login to your reseller control panel and manually create the accounts for them.... Read More
  4. Basic Troubleshooting Guide If you are experiencing any of the following issues, your router or internet gateway may need additional configuration:   -  No audio - Incoming calls not ringing - Dropped calls   ... Read More
  5. Can I keep my own private phone number inventory? Yes even though we do have a large availability of numbers it is constantly changing, you can do this to ensure that you have available phone numbers for your clients needs at all times.  You can obtain phone numbers for your private inventory b... Read More
  6. How can I cancel an account? You can cancel an account simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific account you wish to cancel.  Simply check mark the action b... Read More
  7. How can I cancel an individual phone number? You can cancel an individual phone number simply by logging into your Reseller Account and navigating as follows: Billing -> Upcoming Transactions.  You will then be able to locate the specific item you are wishing to cancel (in this case the... Read More
  8. How can I stop my account balance from going negative? You can setup and use our auto replenishment feature.  This will allow you to maintain a positive balance so your calls and service will always be available since VOIPo's reseller program is all prepaid.  Once your balance hits $1.00 y... Read More
  9. Why was the cost of the call different than I expected? The per minute rate is calculated based on a few different variables.  Such as but not limited to: A) Is the call incoming or outgoing? B) Is the call international?     1) Example would be a call outbound to a international de... Read More
  10. How do I modify E911 services for Full Service Line Account? You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify.  ... Read More
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