Knowledgebase and FAQs - VOIPo

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  1. How do I modify E911 services for Full Service Line Account? You can modify E911 services for a Full Service Line account simply by logging into your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to modify.  ... Read More
  2. Can I view the devices currently registered to an account? Yes.  Simply login to your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to view.  You will then be able to click on "Connections".  This... Read More
  3. What is the Virtual Fax feature? Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line.  Any inbound transmissions are forwarded to an email address kept on file for the fax service.  Outbound faxing can be achieved by uploading a supported ... Read More
  4. Where can I find my SIP credentials? You will be able to find your SIP credentials for your applicable Full Service Line account simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> SIP Credentials.&nbs... Read More
  5. Is VOIPo compatible with a soft phone? In order to use a soft phone with VOIPo service, you must have, at least, speakers and a microphone. A headset works best as it decreases a lot of the echo that you would otherwise hear. Recommended Softphones: Zoiper  - http:/... Read More
  6. Can I allow my customers to call internationally? You can allow outbound international calls for Full Service Line accounts.  Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options.  You will then be ... Read More
  7. Network Failover Forwarding  Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default F... Read More
  8. If I purchase a device from VOIPo will it be locked to your service? It will not be locked to our service.  If you wish to take the device elsewhere you are free to do so.... Read More
  9. Is VOIPo compatible with my alarm system, DVR, credit card machine, or fax machine?  Unfortunately, the success of analog transmissions from these devices over VoIP technology is inconsistent and unreliable.  We can not guarantee compatibility with these devices, therefore, they are unsupported on the VOIPo service.... Read More
  10. Is there any trial period for VOIPo service in case it's not right for me? We believe our service is the best choice for anyone seeking a reliable, feature-rich VoIP service with excellent customer service.  Because we're so sure you'll be satisfied with the service, we offer a 30 day guarantee.  If with... Read More
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