Knowledgebase and FAQs - VOIPo

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  1. Is VOIPo compatible with a soft phone? In order to use a soft phone with VOIPo service, you must have, at least, speakers and a microphone. A headset works best as it decreases a lot of the echo that you would otherwise hear. Recommended Softphones: Zoiper  - http:/... Read More
  2. Can I set individual usage limits per phone number? Absolutely.  You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits.  You will then be able to set... Read More
  3. How do I transfer/port my existing home phone number? We are able to port your existing number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days. The account / number must remain active at the previous provider until... Read More
  4. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page: account.voipo.com/resetpw  You w... Read More
  5. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
  6. Network Failover Forwarding  Did the kids bring down the home Internet again?  With Failover Forwarding, simply specify an alternative contact number and our system will automatically forward calls anytime you've lost connection to our network.  By default F... Read More
  7. Telemarketer Block  Telemarketers are getting more and more crafty these days. We have integrated a telemarketer block system driven on community based submissions.  If you enable this feature, any calls flagged by you or other VOIPo users... Read More
  8. Am I able to transfer my cell phone number to VOIPo? We are able to port your existing wireless number at no additional cost. Please note that the process will take 1-2 weeks, and in extreme scenarios it may take up to 45 days.... Read More
  9. Can I port my toll-free number to VOIPo? Yes, VOIPo offers the option of porting in your toll-free number.  For a detailed guide on how to port your telephone number, please visit our Number Porting Article.... Read More
  10. What is E-911?  E-911 stands for Enhanced 911. This service is provided where available as a VOIPo customer. When you place a call to 911 your information is sent to the nearest Public Safety Answering Point (PSAP). With E-911, operators no longer need to ask ... Read More
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