Knowledgebase and FAQs - VOIPo

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  1. Can I view the devices currently registered to an account? Yes.  Simply login to your Reseller Control Panel.  You will then be able to click Accounts followed by clicking on the applicable Full Service Line account you wish to view.  You will then be able to click on "Connections".  This... Read More
  2. What is the Virtual Fax feature? Our Virtual Fax service allows you to receive inbound faxes over a dedicated fax line.  Any inbound transmissions are forwarded to an email address kept on file for the fax service.  Outbound faxing can be achieved by uploading a supported ... Read More
  3. Voicemail Controls Once logged into the Voipo provided control panel (vPanel), there will be a tab labeled "Voicemail" in the top right. In here, you will be able to control a multitude of settings established with your Voicemail. Select Mailbox: In this sectio... Read More
  4. Record a greeting To set a personalized greeting, dial 123 on your VOIPo connected phone to enter your Mailbox. Once in here, you'll listen for the prompts to enter the Advanced Options (option 5). Enter the Advanced Options and listen for the prompt to Record ... Read More
  5. Where can I find my SIP credentials? You will be able to find your SIP credentials for your applicable Full Service Line account simply by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> SIP Credentials.&nbs... Read More
  6. Checking Voicemail There are four (4) different ways to check your VOIPo voicemail: 1. To check and listen to your VOIPo voicemail, simply enter "123" on the keypad of your VOIPo connected phone. ... Read More
  7. Can I set individual usage limits per phone number? Absolutely.  You can set an accounts minute usage allowance by logging into your Reseller Control Panel and navigating as follows: Accounts -> [Click on Applicable Account Username] -> Usage & Limits.  You will then be able to set... Read More
  8. Can I allow my customers to call internationally? You can allow outbound international calls for Full Service Line accounts.  Simply login to your Reseller Control Panel and navigate as follows: Accounts -> [Click on Applicable Account Username] -> Account Options.  You will then be ... Read More
  9. How do I reset my vPanel password?  If you have forgotten your password for the vPanel Account Management Tool, you can reset it by clicking on the Forgot Password option on the vPanel or visiting the following page: account.voipo.com/resetpw  You w... Read More
  10. Call Forwarding Instantly forward all calls to an alternative phone number of your choosing. Additionally, you may forward calls based on a custom pre-defined criteria (Custom Inbound Call Routing). To setup call forwarding, login to your vPanel at account.v... Read More
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