Outage - 1AM Central

[stason99]

Xponder1,
Do you work for VOIPo? Just curious

Well, not all of these problems are related to Grandstream. The last two outages were caused by their hardware malfunction and a “major breakdown in communication”. So I wish I could point fingers at Grandstream, but other VOIP providers (like PhonePower) use Grandstream with no issues. Therefore, I don’t understand why they are planning to recall Grandstreams and replace them with Linksys’. It won’t fix hardware failures on their servers and miscommunication. I’m not trying to be rude or anything and I hope the Moderator won’t delete this.

Yes, I am giving them a chance to fix all that, and I’m trying to be patient. But unfortunately I can see that there are many causes of unstable service, not just one. And every time something new comes up….

Yes, I can see that they work really hard to fix all that, and I appreciate that. However, I would praise someone for great results but not for great attempts.

>>>>> and they have adjusted accounts on their own for time without service (most companies would wait for the customer to ask credit).

Not true. I am asking for that refund and so far they denied it. You can try to ask for it and see what happens. This is a reason of my frustration here. Service down for a day – no compensation...

What I really agree with you is that VOIPo has done a great job of communicating the issues to the customers. Customer service is responsive; in general their communication is great. But like I said, this is just talks so far. I really hope to see real results. And I hope you share this with me.

I don’t think this has anything to do with overheating of HT502s. After service goes down VOIPo announces the reason why this happened. If it would be overheating then it would be random and not for everyone at the same time.

Xponder1, thanks for response. I hope VOIPo won’t cut this post.