DTMF & Goodbye

[VOIPoTim]

So it sounds like when we're getting a Busy Signal respond code back, it's not being interpreted right and is kicking out a generic error "Goodbye".

I'll have someone look into this more.

[NY Tel Guy]

So it sounds like when we're getting a Busy Signal respond code back, it's not being interpreted right and is kicking out a generic error "Goodbye".

I'll have someone look into this more.

Have them look at off hook (when they are dialing) versus someone who is actively engaged in a call where answer supervision has been provided to the party.

So - I call mom, but mom is just dialing someone or she dialed the local pharmacy and the pharmacy has not yet answered....those calls cannot receive a call waiting tone.

I call mom and she's talking to the pharmacy. She should get a call waiting tone and I should hear ringback.

So off hook is different from "engaged in a call" and the SS7 links may be passing different header information about the call that is being mis-interpreted by the "Voipo switch".....
Just my 2 cents.

[NY Tel Guy]

Tim and company:
Ok relative to my post above, I took my pots line off hook and just let the dial tone drone on without dialing.

I picked up my 212 372 XXXX voipo line and called the pots line 631 361 XXXX and got the goodbye greeting.

I then dialed my cell from my pots, thereby establishing a supervised open call. I picked up my voipo line 212 372 XXXX and called the pots 631 361 XXXX and got ringback tone from voipo and got a call waiting tone on my pots line.

I repeated this test twice with the same results.
Look in my call logs for Friday evening around 11:55 PM

1st call failed
2nd worked
3rd failed
4th worked.

Its the damn header/traveling servicemark that is confusing the voipo equipment when the line is in a dialing state as opposed to a connected or "engaged" call.

When we used to encounter this stuff at Verizon, we simply charged more for it......

Hope that helps.

[GTOJim]

I don't know if this is somehow a related issue, the call waiting feature is no longer working correctly on my HT-502.

I can flash from a conversation to second caller but can no longer flash back to the first caller, nor can I then flash/return back to the second caller. In this case I lose both callers. I had this problem with the HT-286 but HT-502 corrected this issue. Now for some reason the HT-502 seems to have this problem.

My HT-502 still has the original firmware.

[burris]

I don't know if this is somehow a related issue, the call waiting feature is no longer working correctly on my HT-502.

I can flash from a conversation to second caller but can no longer flash back to the first caller, nor can I then flash/return back to the second caller. In this case I lose both callers. I had this problem with the HT-286 but HT-502 corrected this issue. Now for some reason the HT-502 seems to have this problem.

My HT-502 still has the original firmware.

Early on when I had the 502 with the original firmware, this problem was evident. When I upgraded the firmware it then worked O.K.

[voxabox]

FWIW,
my wife just complained about the 'goodbye' problem
She dialed her parents and got the 'goodbye' audio message
She dialed again and got through
I think this is a first time that we ran into this problem

[NY Tel Guy]

FWIW,
my wife just complained about the 'goodbye' problem
She dialed her parents and got the 'goodbye' audio message
She dialed again and got through
I think this is a first time that we ran into this problem

Look at my post a few above.....this is most likely the culprit.
Her parents were probably dialing or had just placed a call and that call they placed had not yet been answered.
That's why later on she got through.