I would like to get some more certainty about the following statements issued by Mr. Timothy Dick. They are with regard to Service Credits.

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STATEMENT ONE. Source: VOIPo forum (see link below):
http://forums.voipo.com/showthread.p...s+active+today

Service Credit

While this did not affect all customers, it should not have happened and was a big issue for those of you that it did affect.
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We're going to issue a service credit in the form of a renewal extension of 14 days for all current residential accounts that are active as of today. This will be applied at some point within the next week.
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STATEMENT TWO. Source: a reply to my ticket # CJD-639915:

We do not provide any SLA or uptime guarantee for residential service and the service is provided on an as-is basis.
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Please, explain.