VOIPo is down?????

[PCM2]

I have noticed that VoiPo's service goes down far more often than my previous VoIP (AT&T CallVantage), and it's frustrating because often the only time I realize it's down is when I get e-mail notification of a voicemail when the phone never rang. I'll try picking up the phone and I get no dialtone.

Usually the solution is to reboot the TSA. But simply unplugging and re-plugging won't work. I really have to leave the unit unplugged for a count of 45 before plugging it back in, or else it won't re-establish a connection.

Ideally, of course, I'd like my VoiPo service not to go down so often (it seems to do so as often as once a week, until I reset it manually). Any suggestions?

[chpalmer]

Ideally, of course, I'd like my VoiPo service not to go down so often (it seems to do so as often as once a week, until I reset it manually). Any suggestions?

What is your network topology?

What ATA do you have?

[fisamo]

If your ATA is behind your home router, it's likely that your router's settings are contributing to your issue. What router model and firmware are you running? If a DLink DIR, Zyxel X-550, or Trendnet TEW model (maybe others), check in the firewall settings for 'Application Level Gateways' (or ALG settings). If there's a checkbox for SIP, make sure that box is not checked.

Port forwarding is always debated--it should not be necessary if your router is behaving properly. However, you may find it helpful to forward ports 5060-5080 (UDP) to your ATA. If you notice audio issues (no audio when you answer a call), you may need to add 35000-65000 (UDP) to the forwarding rule.

[voip123]

I have noticed that VoiPo's service goes down far more often than my previous VoIP (AT&T CallVantage), and it's frustrating because often the only time I realize it's down is when I get e-mail notification of a voicemail when the phone never rang. I'll try picking up the phone and I get no dialtone.

Usually the solution is to reboot the TSA. But simply unplugging and re-plugging won't work. I really have to leave the unit unplugged for a count of 45 before plugging it back in, or else it won't re-establish a connection.

Ideally, of course, I'd like my VoiPo service not to go down so often (it seems to do so as often as once a week, until I reset it manually). Any suggestions?

Hi PCM2,

Totally agree with you!!!

What is your adapter?

In my case, it goes out for at least about 15 minutes EVERYDAY. In most time, it happens at the evening between 8:00PM to 10:00PM. I can see the phone 1 is out since I am at my desk. I really don't know during the day time when I am not home.

Recently I have been stayed home in the holiday session, it happened in the morning as well. Sometime in the afternoon. I have this one Linksys RT31P2. I believe it has something to do with the adapter. I used to have service with the Voange using the Linksys PAP2 adapter. It was rarely disconnected itself.

Thanks.