support tickets

[VOIPoTim]

Thanks, Tim. I'm already out $26 for a month's service at VoicePulse. I hope I don't get stuck with another $26 as this lingers on. Anything you can do to push it along is appreciated.

Can you extend the free virtual number until the port happens? I'm using it as a permanent forward from VoicePulse.

Thanks,

/c

Yeah extending the VN isn't an issue. Just request this in ticket.

I'll look into this a little more for you, but since you mention Voicepulse, that could be why this is taking so long.

Voicepulse is very difficult to port out from sometimes because of the way one of their carriers sets things up.

Basically one of their carriers does not let them assign a customer name to the number and they are all under Voicepulse's name so a port request gets denied because the person requesting it is not authorized (since only VP would be).

I don't know if this is what is happening here, but it's possible. I'll see if it's associated with that problem-carrier.

If it's associated with that carrier, usually it takes an FCC complaint to get them to release the number.

I'll see what I can find out for you.