Quote Originally Posted by VOIPoTim View Post
The shipment I see was a replacement device for ticket QON-738134 which was processed as a replacement and not a reseller device (which is why a return label for the defective one, etc).

Is this the same one or a different order?

The ones processed as reseller shipments do go out without a company name anywhere.
Hey Tim...
The ticket you mentioned above was a replacement for a RT31P I was helping Brandon test, and I believe he was going to replace it with another RT31P for continued testing purposes (as it was a provisioning challenge [potentially] specific to that device).

I looked back through my records, and the e-mail I received from Brandon letting me know he was putting my ticket in the shipping queue for a replacement device was sent on the same day I received the PAP2 I mentioned above. USPS just 'aint that good!

Also, the information listed on the Device History tab (mentioned above in bullet point #2) indicated the exact phone number I used during the order process (different than the phone number Brandon and I were using for testing).

To answer your question directly, there were two orders (well, one order, one replacement) that happened within a few days of each other. However, based on the "new order" PAP2 being received on the same day of the "replacement" RT, I'm pretty confident they are mutually exclusive.

Please let me know if I can provide any additional information to help track what happened!