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  1. #1
    Join Date
    Feb 2007
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    Irvine CA
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    1,542,128,044

    Default Re: 12 hours without service

    Quote Originally Posted by patoka View Post
    system diagram

    Westell DSL modem --- hub --- Mikrotik router --- 8 port switch --- Linksys ATA.
    That sounds like the issue. If you take the hub out of the mix, it will likely solve the issue.

    Try connecting the device directly to your modem and reboot everything. Then see if it solves your issue.

    A switch would be fine, but hubs and VoIP do not mix sometimes from our experience.
    Last edited by VOIPoTim; 01-30-2010 at 03:59 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

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  2. #2
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    Default Re: 12 hours without service

    Quote Originally Posted by VOIPoTim View Post
    Try connecting the device directly to your modem and reboot everything. Then see if it solves your issue.
    That is the best proof. Some routers can be problematic too.
    If it works direct, try the hub, if that works, maybe it can stay there?
    If it acts up again, retest directly.

    I used a hub for a while without issues on WideOpenWest Cable (WOW!). That worked fine back then. The modem issued a maximum of three dynamic real world IP addresses, and did not do firewalling or NAT. Ultimately I feel a switch is a bit better than using a hub. It certainly routes traffic more efficiently. Obviously we only have a small picture of the various devices being used on your network to understand why things are as they are.

    VOIPo is a residential product. Home networks are sure becoming more complex every year! Mine is no exception. That will surely mean support issues that are not a direct result of anything VOIPo is doing.


    Using VOIPo services since February 2007
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  3. #3

    Default Re: 12 hours without service

    I have static IPs, I use the hub in order to monitor traffic between the ISP and my network, switches with port mirroring didn't exist or were way out of my price range when I set up my network.

    If I hook the ATA to the modem it won't DHCP and get an address.

    I will take the hub out and see what happens, monitoring is not something I use on a daily basis.

    I could run wireshark in my current mode if tech support would like to see the traffic during a call.

    ** this just in -- still fast busy on dial out with no hub, incoming calls work but not the same audio quality I had before.
    Last edited by patoka; 01-30-2010 at 04:56 PM.

  4. #4
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    Irvine CA
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    Default Re: 12 hours without service

    Quote Originally Posted by patoka View Post
    I have static IPs, I use the hub in order to monitor traffic between the ISP and my network, switches with port mirroring didn't exist or were way out of my price range when I set up my network.

    If I hook the ATA to the modem it won't DHCP and get an address.

    I will take the hub out and see what happens, monitoring is not something I use on a daily basis.

    I could run wireshark in my current mode if tech support would like to see the traffic during a call.
    For testing, I'd really recommend going straight to the modem. If needed, you can set a static IP in the device itself.

    The reason is that it also takes the router out of the equation for troubleshooting purposes since some routers can be problematic unless port forwarding is setup, etc.

    Then if you don' see the issue with it connected directly to the modem, you'll be able to work backwards to find the problem.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
    Join Date
    Feb 2007
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    734

    Default Re: 12 hours without service

    Is the Westell setup in bridge mode or is it still acting as a router?
    I Void Warranties.

  6. #6

    Default Re: 12 hours without service

    I can make calls now, I guess the ATA doesn't return pings.

    I'm going to try a switch between the modem and the routers, I have a backup unit running VRRP that takes over if the main router fails, so they both need to see the modem as they have unique public IPs.

  7. #7
    Join Date
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    Location
    Michigan
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    Thumbs up Re: 12 hours without service

    Glad to hear there is progress


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  8. #8

    Default Re: 12 hours without service

    Back to fast busy again on outbound calls.
    I did get one call in, the next 4 failed, the one completed, then more busies.

    Fast busy signals use to mean a trunk busy problem out of the CO, which would indicate the call is making the pstn and that nothing on my end network or user wise is the problem.

    Trace routes to 67.111.81.6 and 174.37.45.134 are under 12 hops, ping times are 550-700 ms. My router's packet sniffer shows no dropped packets to either address.


    I have used Magicjack for over a year now with almost no problems.

  9. #9
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    Default Re: 12 hours without service

    550-700 ms

    theres your trouble... i see isp issue.

    do a ping test ortwo and paste em here...


    dslreports.com

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  10. #10
    Join Date
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    Default Re: 12 hours without service

    Make sure when you report, that you include the Call reference ID.
    Just click on one of the numbers in Call History and copy it.

    One of mine looks like this:
    Call Reference ID: b801ef57-45e8dffc@71.55.195.87

    They can get a bit of info from it, as long as they make it to call history.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


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