Support going down hill

[VOIPoTim]

WDI-535190

I can use my RTP300 without problem. I set up the new GT-502 the exact same way and it will not call out.

Thanks
Chris

Everything looks fine on it, but it could be a NAT issue. Different devices function differently behind routers and something may need to be adjusted in the router.

I'm going to leave it in Tier II for a Tier II rep to respond tomorrow since you are up and running the the RTP300 for now.

[VOIPoTim]

Everything looks fine on it, but it could be a NAT issue. Different devices function differently behind routers and something may need to be adjusted in the router.

I'm going to leave it in Tier II for a Tier II rep to respond tomorrow since you are up and running the the RTP300 for now.

Actually I just noticed it's running an old firmware. When you plugged it up, did you let it set for 5-10 minutes to update the firmware?

If not, please reboot it and then give it at least 10 minutes to update without using it/logging into it. It will only update when idle and reboot triggers it to do so.

[energyx]

I waited 5-6 minutes. I can wait up to 10 or more if you think that would help. Brandon is doing some traces now.

[energyx]

Just wanted to post a follow-up here to thank Tim for getting someone too look at this for me. The problem was apparently the Grandstream ATA not getting along with the 1.23 version of m0n0wall. Even though the other Linksys ATAs worked fine, the GT-502 did not like it. I upgraded to the current 1.31 of m0n0wall and it's working great.