Quote Originally Posted by sr98user View Post
SIP server just sets up the call. The voice traffic actually goes through the media gateway which could be anywhere in the country. If the voice quality is not good (echo, muddled, etc), its not due to the SIP server. Unless your voice traffic is proxied through the SIP server, which is not the case for most of the users.
Then why are they interested in ping times, trace routes and latency to the assigned server when there is a problem? The first thing that was done when I was having problems back in the beginning was to move me to the EAST server instead of CENTRAL because of better pings & traceroutes. My orignal problems were echos, delays and lousy voice quality which are the most common voip problems. I have a Fios 25/15 Mbit connection so it wasn't my bandwidth.