More problems

[ctaranto]

Unfortunately, if you want "stable" phone service, you may need to go back to POTS. They've had what, 100 years, to work out the kinks?

With VoIP, as you know, there are many areas that can affect the connectivity, some you can control, some you can't.

What is your overall network topology, ISP, and, if cable, cable modem?

[MisterEd]

Unfortunately, if you want "stable" phone service, you may need to go back to POTS. They've had what, 100 years, to work out the kinks?

With VoIP, as you know, there are many areas that can affect the connectivity, some you can control, some you can't.

What is your overall network topology, ISP, and, if cable, cable modem?

While I agree mostly with that statement (after working C/S, LNP & Tech support for Vonage for 18 mos and had their service for 4 years I became well aware of it) I don't fully agree with it.

I understand there can be "issues" but how many are too many and what KIND are acceptable before questioning reliability? In the 1 1/2 years I worked for Vonage we had 2 full network outages, one lasting many hours and one about 1 hr. Call center sms was down as well yet calls kept coming in to the building so they went into the phone system and 10's of thousands of calls were queued up for hours. People just didn't give up. One time there was a fire warning in the building and 600 reps left and they didn't put an intercept on the incoming calls! With 2,000,000+ lines at that time you can imagine what went on.

In my last 2 years with their phone service after I left them I never had any problems except an occassional echo type of issue which I can accept.

Anyway, how much is too much and what TYPE of issues are acceptable. Those who use "how much one pays" as a reason for more reliable service are way off base.

To answer your question:
I have Fios 25/15 service (no modem), Buffalo router w/DD-WRT and the PAP2 plugged directly into the router. My physical network is not a problem (been building them for 25+ years so I have enough knowledge to not get in trouble there). Voipo started out messy for the first couple months then was perfect for the next 3 after replacing the Fios Actiontec router with the Buffalo/DD-WRT on 2/15 then problems started a few days ago. NOTHING has changed on this end and the only change in over a year was swapping the Actiontec for the Buffalo.