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Thread: Really annoying intermittent problem dialing out.

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  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Really annoying intermittent problem dialing out.

    One of our upstream vendors is reporting post-dial delay issues so these issues are likely caused by that. The problems are particularly with toll-free numbers. We've re-routed all outbound toll-free traffic around it for the time being, but if any local calls are directed there, you may see issues. This wouldn't automatically fail over to the next carrier since technically the call connects...just a delay long enough to cause eventual failure.

    http://twitter.com/voipo

    This is affecting other providers as well:

    http://twitter.com/flowroute

    This type of issue is likely network related in the provider's facility and we don't expect it to last long.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    May 2009
    Posts
    325

    Default Re: Really annoying intermittent problem dialing out.

    Interestingly, one of the parties I was trying to call told me, "I saw that you called." I assume she meant the call showed up on her caller id, just as the outbound call showed up in my call history. It just didn't ring or really connect.

  3. #3
    Join Date
    May 2009
    Posts
    325

    Default Re: Really annoying intermittent problem dialing out.

    Quote Originally Posted by VOIPoTim View Post
    One of our upstream vendors is reporting post-dial delay issues so these issues are likely caused by that. The problems are particularly with toll-free numbers. We've re-routed all outbound toll-free traffic around it for the time being, but if any local calls are directed there, you may see issues. This wouldn't automatically fail over to the next carrier since technically the call connects...just a delay long enough to cause eventual failure.
    Could this be causing inbound issues as well? I have had several instances over the last few days where an inbound call appeared to drop when I picked it up, but then found the caller had left a voicemail. Almost as if the ring itself was delayed so that the call went to voicemail by the time I picked it up.

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Re: Really annoying intermittent problem dialing out.

    Quote Originally Posted by caseydoug View Post
    Could this be causing inbound issues as well? I have had several instances over the last few days where an inbound call appeared to drop when I picked it up, but then found the caller had left a voicemail. Almost as if the ring itself was delayed so that the call went to voicemail by the time I picked it up.
    The carrier that confirmed issues was only for about an hour period the day we posted it.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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