voipo to voipo calls failing

**tritch** · 10-21-2010 06:00 PM

Around 6:20 pm CST. I tried twice. The calls went through ok, but disconnected after 20+ seconds with fast busy. The other Voipo caller tried to call but got nothing but dead air with no ring at all.

**VOIPoBrandon** · 10-21-2010 06:21 PM

Hello,

Thank you for this information! I found an issue with another user around the same time and it was resolved, this will affect you as well. Please do let me know if you continue to run into any further issues. Thanks!
________
Toys kinky

**tritch** · 10-21-2010 07:00 PM

Originally Posted by VOIPoBrandon

Hello,

Thank you for this information! I found an issue with another user around the same time and it was resolved, this will affect you as well. Please do let me know if you continue to run into any further issues. Thanks!

Thanks, it's working good now. I noticed the Voipo calls are showing up in vPanel's call history log today.....nice to see this fix too.

Looking forward to call forwarding and call routes being fixed as well........

**bretski** · 10-21-2010 07:59 PM

Brandon,

Don't know if this is related or not, but when I call my Voipo fax line, my main number rings...

-Bret

**VOIPoTim** · 10-21-2010 09:40 PM

Originally Posted by bretski

Brandon,

Don't know if this is related or not, but when I call my Voipo fax line, my main number rings...

-Bret

Calling it from within the VOIPo network has this problem and if calling from outside the network it's fine?

**bretski** · 10-22-2010 06:58 AM

Originally Posted by VOIPoTim

Calling it from within the VOIPo network has this problem and if calling from outside the network it's fine?

Correct. If I call my fax number from my cell, it works. If I call it from my main VOIPo line, it goes to my voicemail. If I call from my virtual number, the main line rings. Want me to open a ticket?

Update: I went ahead and opened a ticket. Brandon resolved the issue. Thanks again, Brandon!

**lifespeed** · 10-24-2010 02:27 PM

What about the issue with an ATA registered to the VoIPo server, and softphone/IP phone registered to to the BYOD server.

I currently have both the ATA and IP phone registered to the BYOD server because both would not ring, only one or the other, depending on which one registered last.

Has this interoperability issue been resolved, or is it still required that all devices register to the same server to receive calls?

**patoka** · 10-25-2010 11:10 AM

After I started this thread tech support got me going again. Last night v-v calls failed again. I started a new ticket, this morning I can only call a voipo phone.

I have 3 pages of tech support tickets since I signed up, what's the record?

**VOIPoBrandon** · 10-25-2010 05:26 PM

Originally Posted by patoka

After I started this thread tech support got me going again. Last night v-v calls failed again. I started a new ticket, this morning I can only call a voipo phone.

I have 3 pages of tech support tickets since I signed up, what's the record?

Around what time did the VOIPo to VOIPo issue occur? (please be timezone specific). Also do you currently have a ticket open? Please PM me the ticket reference ID. Lastly are you currently experiencing any issues? Please advise - thanks!

**VOIPoBrandon** · 10-25-2010 05:27 PM

Originally Posted by lifespeed

What about the issue with an ATA registered to the VoIPo server, and softphone/IP phone registered to to the BYOD server.

I currently have both the ATA and IP phone registered to the BYOD server because both would not ring, only one or the other, depending on which one registered last.

Has this interoperability issue been resolved, or is it still required that all devices register to the same server to receive calls?

It will no longer matter what server you are registered to in correlation to who you are placing an on-network call to.

There are some current known issues / restrictions with VOIPo to VOIPo and simultaneous ring & call recording.