After speaking with a great support tech last week who listened to the reasons that I thought it was the hardware, I received a new device today.

Within three seconds of plugging it in, I was up and working!

I am happy to have a home phone again, and my wife is even more happy (and I'm out of the dog house for switching and taking our phones down for two months).

Thanks for your help. Hopefully, I can now begin a time as a happy, satisfied customer. Had this been switched out two months ago, I am sure I would be singing voipo's praises today

I am not sure who the tech was, but Tim, if you can see him on my account, please thank him for me.

Now, off to figure out what I need to do to get credited for the past two months.

Thanks